Privacy policy

Privacy Policy

Last Updated: February 20, 2026

Comfort Zone Edit operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Comfort Zone Edit is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understood this Privacy Policy.

SECTION 1 – PERSONAL INFORMATION WE COLLECT

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include de-identified or anonymous data.

We may collect the following categories of personal information, depending on how you interact with the Services and your location:

  • Contact Details: Name, billing and shipping address, phone number, email address.

  • Financial Information: Credit/debit card details, bank information, transaction details.

  • Account Information: Username, password, security questions, preferences, settings.

  • Transaction Information: Items viewed, added to cart, purchased, returned, exchanged, or canceled.

  • Communications: Emails, support requests, and other correspondence with us.

  • Device Information: IP address, browser type, operating system, network information, unique device identifiers.

  • Usage Information: Interaction with the Services, such as page visits, clicks, and navigation patterns.

SECTION 2 – SOURCES OF PERSONAL INFORMATION

We may collect personal information from:

  • Directly from you: When you create an account, place an order, or communicate with us.

  • Automatically: Via cookies, analytics, and tracking technologies when you use the Services.

  • From service providers: Who process information on our behalf, such as payment processors and shipping carriers.

  • From partners or third parties: With your consent or as legally permitted.

SECTION 3 – HOW WE USE PERSONAL INFORMATION

We use your information for:

  • Providing & Improving Services: Process orders, returns, exchanges, and account management.

  • Marketing & Advertising: Promotional communications via email, SMS, or postal mail; targeted ads based on prior activity.

  • Security & Fraud Prevention: Detect, investigate, or prevent fraud or unauthorized activity.

  • Communication: Responding to inquiries and providing customer support.

  • Legal Compliance: Comply with laws, respond to legal requests, enforce policies, or participate in litigation.

SECTION 4 – HOW WE DISCLOSE PERSONAL INFORMATION

We may share personal information with:

  • Shopify and service providers: Payment processing, fulfillment, shipping, IT management, analytics.

  • Marketing partners: For promotional purposes, where permitted by law.

  • Affiliates and corporate group entities.

  • Business transactions: Mergers, acquisitions, or bankruptcy proceedings.

  • Legal authorities: As required by law or in response to valid legal processes.

SECTION 5 – INTERNATIONAL TRANSFERS

Your personal information may be transferred, stored, and processed in countries outside your residence, including outside the European Economic Area (EEA) or the United Kingdom. We rely on recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure protection.

SECTION 6 – CHILDREN’S DATA

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe your child has provided personal information, contact us to request deletion.

SECTION 7 – SECURITY & DATA RETENTION

While we take reasonable steps to protect your personal information, no system is 100% secure.

  • Retention Periods: We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

  • Typical retention periods:

    • Transaction & order data: 7 years (to comply with tax and accounting regulations).

    • Account information: While the account is active or as otherwise necessary.

    • Marketing consents: Until you withdraw consent.

SECTION 8 – USER RIGHTS BY REGION

EU / GDPR Rights

If you are in the European Union, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of personal information (“right to be forgotten”), where applicable.

  • Restrict or object to processing of your data.

  • Receive a copy of your personal data in a portable format.

  • Withdraw consent for processing at any time.

To exercise these rights, contact us at ComfortZoneHou@gmail.com.

California / CCPA Rights

If you are a California resident, you have the right to:

  • Know what personal information is collected, used, shared, or sold.

  • Request deletion of personal information we collect.

  • Opt-out of the sale of personal information (if applicable).

  • Non-discrimination for exercising your rights.

To exercise CCPA rights, contact us at ComfortZoneHou@gmail.com.

SECTION 9 – COOKIES & TRACKING TECHNOLOGIES

We use cookies, web beacons, and similar technologies to improve your experience, analyze trends, and track usage. You may adjust your browser settings to refuse cookies, but some features may not function properly.

SECTION 10 – MARKETING COMMUNICATIONS

You may opt out of marketing emails using the unsubscribe link in our emails. Non-marketing communications, such as order updates, may still be sent.

SECTION 11 – THIRD-PARTY WEBSITES

The Services may contain links to third-party websites. We are not responsible for the content, privacy practices, or services of these sites.

SECTION 12 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational needs. The “Last Updated” date will indicate the most recent revision.

SECTION 13 – CONTACT INFORMATION

Questions about this Privacy Policy or your personal information may be directed to:

  • Email: ComfortZoneHou@gmail.com

  • Phone: 1 (346) 291-3811

  • Address: 2404 Greenhouse Rd, Suite D #1140, Houston, TX 77084, USA